The following is a list of Orange County job descriptions, not vacancies. What happens if I call 311 during off-hours? Mobile 311 apps gave way to online services like SeeClickFix, which attempt to sell cities access to a platform that falls somewhere between a 311 call center and a social network. quickly,thereby reducing the call average handle time by 45%. What about during emergencies – will 311 be on the job? Indeed may be compensated by these employers, helping keep Indeed free for job seekers. Call Center Representative 311 salaries at City of Edmonton can range from $24-$25. Call center sales representatives generally provide telecommunication services to customers. Part Time https://www.broward.org/CallCenter/Pages/Default.aspx. Salary estimates are based on 5,759 salaries submitted anonymously to Glassdoor by 311 Call Center Representative … 311 Toronto provides service 24 hours ... http://youthactionnetwork.org/311-contact-centre-services-representative-part-time/. 11 311 call center representative jobs available. The call center job description can be used by both job seekers and employers to provide a practical reference for the role of the call center agent, call center representative or customer service representative. National Association of Black student accountants. 311 Call Center Representative Overview Mastery of customer service management systems and databases. CUNY 311 CALL TAKER DUTIES & RESPONSIBILITIES Student Call Takers will work within the 311 Call Center to perform the following tasks: Answer incoming calls within the 24-hour/7-day/week operation in a professional and courteous manner. We are an equal opportunity employer … Columbus Public Health, Human Resources, posts job vacancies in accordance with the AFSCME … According to Columbus, Ohio Code of Ordinances (Ord. "311 Call Center Representative review" 3.0 ★ ★ ★ ★ ★ Work/Life Balance ★ ★ ★ ★ ★ Culture & Values ★ ★ ★ ★ ★ Career Opportunities ★ ★ ★ ★ ★ Compensation and Benefits ★ ★ ★ ★ ★ Senior Management ★ ★ ★ ★ ★ Former Employee - Call Center Representative in New York, NY. You can change your consent settings at any time by unsubscribing or as detailed in our terms. Although there may not be current vacancies, resumes will be kept on file for six (6) months and then deleted from our system. Posted: (29 days ago) Search 49 Call Centre jobs now available in Edmonton, AB on Indeed.com, the world's largest job site. Seton Hall Sports Poll-Seton Hall University. Email address. Apply online for all jobs today. Contact 311 to report a problem, request a service, or ask a question about a city service. A. Sort by: relevance - date. Whether you choose to apply or just leave your information, we look forward to staying connected with you. Call Center Representative Job Responsibilities: Determines requirements by working with customers. 311. , https://www.indeed.com/jobs?q=311+Call+Center&explvl=entry_level. ... Posted: (2 days ago) Gathered,verified and entered all required customer information into a computerized tracking system for tracking purposes. https://www.govtech.com/dc/articles/What-is-311.html, Posted: (2 days ago) Job Titles and Codes. 311 Service Centers remain closed until further notice. The low-stress way to find your next 311 customer service representative job opportunity is on SimplyHired. Job Titles and Codes. You will hear a recording giving you the hours of operation and directing you to call 911 or the Crisis Center in the event of an emergency. Department of Citywide Administrative Services. PLEASE NOTE: If you have a non-emergency Police or Fire issue that needs prompt attention outside the normal business hours of the 311 Service Center, please call (614)645-4545. Call Center. • Maintain customer satisfaction. Posted: (5 days ago) The national average salary for a 311 Call Center Representative is $28,499 in United States. Posted: (2 days ago) Text DC311 (32311) Text to DC311 (32311) enables you to report city service issues and check the status of submitted requests. ... 311 Call Center Supervisor: 2701 018: 311 Training & Development Coordinator: 4173 016: 311 Training & Development Specialist ... http://www.ocfl.net/EmploymentVolunteerism/JobDescriptions.aspx. Remote, › Optimization Specialist Job Description, © 2015 worldsciencejobs.com. Check status of previously submitted service requests. Posted: (1 months ago) The CharMeck 311 Contact Center Representative (CSR) is responsible for receiving and processing inbound calls from the citizens of Charlotte and Mecklenburg County. Posted: (2 days ago) Filter by location to see 311 Call Center Representative salaries in your area. Posted: (7 months ago) Search, apply or sign up for job alerts at City of Atlanta Talent Network, https://atlantaga.jobs.net/en-US/job/atl311-call-center-rep-i-trainee/J3P22R623Y9H0X0HXDG. Go Jobing! 311 Operator Exam Nyc . Search 64 311 jobs now available on Indeed.com, the world's largest job site. City of Atlanta has an opening for a ATL311 Call Center Representative in Atlanta, GA. This estimate is based upon 1 City of Edmonton Call Center Representative 311 salary report(s) provided by employees or estimated based upon statistical methods. For water services please call 3-1-1 Callers to 311 may also get directory assistance to City and County offices, schedules for meetings of City and County government and information about various City and County services. Status. -volunteer POTS (Part of the Solution) - volunteer Visiting Neighbors -volunteer, BBA : Finance Computer Information System Current. Provided accurate and appropriate information in response to customer inquiries. See salaries, compare reviews, easily apply, and get hired. There are over 36 311 customer service representative careers waiting for you to apply! You must reapply after six (6) months. Posted: (3 days ago) 311 Nyc Job Openings . Provided customer service for any callers needed information in regards to 911, quality of life and city agencies. Their job description entails assisting customers with troubleshooting or investigation of issues and complaints, as well as the promotion/sales of telecommunication products and services to customers via telephone calls. Skip to Job ... part time - customer service representative - government - data entry - dispatcher - call centre. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Contract Job Type Part-time, Part-Time. Page 2 of 2 Revised: 08/01/2015 Critical Thinking – Uses logic and reasoning to identify … Posted: (2 days ago) Posted: (2 days ago) Job Descriptions Find out about our jobs and pay. Improved call center functionality and service capacity by resolving customer complaints efficiently and. This position will report to the Communications Manager, 311. https://charlottenc.gov/HNS/CharMeck311/Pages/default.aspx. The Call Center handles calls in any language and has English, Spanish and Creole speaking specialists on staff. 311 CONTACT CENTRE SVCS REPRESENTATIVE. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. Posted: (2 days ago) Call Center hours Monday - Friday: 8:00 AM - 5:00 PM Saturday/Sunday: Closed Phone Number: (614)645-3111 or Email us: For a Police or Fire emergency, dial 9-1-1. This site uses cookies. 311 is residents’ hotline for City services and information. This Call Center Representative interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Page 1 of 42 jobs. Answers inquiries by clarifying desired information by researching, locating, and providing information. We make the hiring process one step easier by giving you a template to simply post to our site. All the frequently asked questions about 311. All rights reserved | WorldScienceJobs. Latest Update - Call Center Salary. Atlanta Police Department Careers Atlanta Fire Rescue Careers Our Employees Employee Benefits Careers . New Grad Call Center Representative responsibilities include: Managing large amounts of inbound and outbound calls in a timely manner Following call center “scripts” when handling different topics Identifying customers’ needs, clarify information, research every issue and providing solutions By creating a job alert, you agree to our Terms. Posted: (6 days ago) The call center representative resume sample does not include references in the text. Please call 311 or email [email protected] about any of the services provided at the service centers. Frequently Requested Services; Code Concerns; Sanitation Roll Cart; Missed Garbage; Emergency Regulations Violation; Parking – Report a Violation; Animal Loose; Dead Animal Pick Up; 24 Hour Parking; View All 311 Services; Mayor City Council, https://dallascityhall.com/services/311/Pages/default.aspx/CWI/Default.aspx. Nyc 311 Operator Salary . https://hiring.monster.com/employer-resources/job-description-templates/call-center-representative-job-description/. Under the direction of the CUNY Program Manager, and in collaboration with appropriate DoITT staff, the Call Center Representative will work with the CUNY 311 Project performing the following tasks: • Answer incoming calls within the 24-hour/7-day/week operation in a professional and courteous manner. Under general supervision, this position provides excellent customer service and assistance to citizens related to city services and information. CSRs either provide requested information, connect the citizen to someone that can help them or enter a service request for resolution. Ensured the academic and social development of a group of 15 students throughout the school year, providing one-on-one tutoring to help scholars master the basic skills of reading, writing and arithmetic, Reviewed lesson plans and created "best practice" instructional strategies, Coordinated Community Service Programs with a 10-15 member team, and updated volunteer information in database, Handled calls from students interested in connecting with community organizations, Gathered and verified all required student and volunteer information for tracking purposes. Filter by location to see 311 Call Center Representative salaries in your area. View all Careers at City of Atlanta. Our City's All Day, Any Day, Info Center. Salary/Rate $32.01 – $35.06 / Hour. https://ca.indeed.com/Call-Centre-jobs-in-Edmonton,-AB, Posted: (13 days ago) 1865-2008 § 2 (part), Chapter 2331 - DISCRIMINATORY PRACTICES; CIVIL RIGHTS; DISCLOSURE, Section 2331.03 the City may not ... https://www.columbus.gov/search.aspx?q=jobs. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Posted: (2 days ago) Call Center Representative 01/2013 to 08/2013 NYC 311 Call Center – New York, NY Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. If a prospective employer wants to speak with references, he or she normally requests to do so at a later point in the interview process. It allows Orange County Florida residents the ability to report local non-emergency community incidents efficiently and conveniently; many of which can be submitted anonymously. When you dial 3-1-1, your call is answered by a friendly and knowledgeable City of Austin ambassador. Q. Effectively managed a high-volume of inbound and outbound customer calls. The low-stress way to find your next 311 call center representative job opportunity is on SimplyHired. The ideal candidate is an experienced customer service representative who has excellent communication and customer service skills (call center experience would be an advantage). In just six months on the job, my managers already had me onboarding and training new employees. Weekend Make sure to add requirements, benefits, and perks specific to the role and your company. Work From Home There are over 11 311 call center representative careers waiting for you to apply! https://www.austintexas.gov/department/311. Referred unresolved customer grievances to designated departments for further investigation. Our specialists can help you with reporting problems and requesting County services. Posted: (3 days ago) Please provide a type of job or location to search! Positive Outlook. http://agency.governmentjobs.com/dallas/job_bulletin.cfm?JobID=748370. Fellowship As such, it is not owned by us, and it is the user who retains ownership over such content. Q. Addressed customer service inquiries in a timely and accurate fashion. 311; Request a Service; About 311; Frequently Requested Services. Job Descriptions Find out about our jobs and compensation. Demonstrated mastery of customer service call script within specified time frames. 311 Call Center Careers . 2535-94; Ord. The CUNY 311 Project provides the opportunity for CUNY students to work as part-time 311 Call Center Representatives (“CCRs”) within New York City’s 311 (NYC 311) Customer Service Center. Jobs At 311 Call Center. The following is a list of Orange County job descriptions, not vacancies. Specialists trained in tax and utility issues will be on hand to assist callers. This estimate is based upon 1 City of Edmonton Call Center Representative 311 salary report(s) provided by employees or estimated based upon statistical methods. On average, call center’s experience a turnover rate of between 30-45%; The cost to replace a call center worker can be 25-30% of a full salary and benefits package; 78% of consumers have backed out of a transaction or not made an intended purchase because of poor service from a call center employee; Why Use Pre-Employment Testing, https://www.criteriacorp.com/solutions/pre-employment-tests-for-call-centers. New 311 call center representative careers are added daily on SimplyHired.com. Q. © 2020, Bold Limited. https://montgomerycountymd.gov/mc311/about.html. Those seeking to work in a Call Center Customer Service Representative position need to make display in their resumes of a high school diploma and optionally showcase specific training. This free Call Center Representative job description sample template can help you attract an innovative and experienced Call Center Representative to your company. 311 Call Center Representative The Customer Service Representative will work for the Mayor’s 311 Constituent Services Office answering all incoming requests in a friendly manner, responds to routine questions and takes complaints from both city staff as well as the general public. To find out more, see our Cookies Policy. CIVIC ACTIVITIES Breast Cancer Walk - Active volunteer and Fundraiser NYC Food bank (Bronx Food Pantry) It is unnecessary to write the phrase “references available upon request†at the bottom of the resume, as this wastes a valuable line on the document. 36 311 customer service representative jobs available. ESSENTIAL JOB FUNCTIONS ... JOB DESCRIPTION BUSINESS ANALYST B (311 CALL CENTER) COMMUNICATIONS Human Resources Department 700 Town Center Drive, Suite 200 Newport News, VA 23606 Phone: (757) 926-1800, https://www.nnva.gov/DocumentCenter/View/2404/Business-Analyst-B-Communications-311. During emergencies – will 311 be on ... Posted: (3 days ago) High hourly wage Benefits Door opener for other government jobs Opportunity to see how the city works Ability to help people when you can What Does a Call Center Sales Representative Do? Call Center Representative 311 salaries at City of Edmonton can range from $24-$25. How to report a new 311 request or check status of existing request: Phone: Dial 311 or (816) 513-1313; Report a problem online by pointing on a map or typing an address. http://www.orangecountyfl.net/tabid/413/default.aspx, Full Time Our ambassadors are always ready to answer any question, or assist with any issue you may have regarding City of Austin departments or services 24 hours a day, 7 days a week, 365 days a year. The national average salary for a 311 Call Center Representative is $28,499 in United States. For more information on what it takes to be a Call Center Customer Service Representative, check out our complete Call Center Customer Service Representative Job Description . Posted: (2 days ago) The Customer Service Center is open Monday through Friday, 7 a.m. to 7 p.m. Online access is available 24/7/365 at www.atl311.com. Posted: (2 days ago) Striving to achieve first call resolution and maintain the quality of service provided by the call center. Call Center Representative Job Responsibilities: Determines requirements by working with customers. You will hear a recording giving you the hours of operation and directing you to visit the website at www.atl311.com. What happens if I call 311 during off-hours? JOB DESCRIPTION CUSTOMER SERVICE ASSISTANT, 311 Newport News, VA. Posted: (1 days ago) JOB DESCRIPTION CUSTOMER SERVICE ASSISTANT, 311 (311 CALL CENTER) COMMUNICATIONS Human Resources Department 700 Town Center Drive, Suite 200 Newport News, VA 23606 -1800 Fax: (757) 926-1825 . Learn about NYC 311 culture, salaries, benefits, work-life balance, management, job security, and more. Handled clerical duties for NYC Department of Buildings. 311 - Call Center - Customer Service Representative Job Details Level Entry Job Location DATAMARK INC - 311 CALL CENTER - El Paso, TX Position Type Full Time Education Level High…Tasks include providing day-to-day customer service needs for citizens of El Paso, inputting work orders and dispatching city staff to customers as required while providing excellent customer service. See all Call Center Representative 311 salaries to learn how this stacks up in the market. Answers inquiries by clarifying desired information by researching, locating, and providing information. As a call center representative at Verizon, I spent two years honing my upselling techniques, conflict resolution skills, and phone etiquette. 311 Call Center Representative . 311 Operator Job Application . See salaries, compare reviews, easily apply, and get hired. See all Call Center Representative 311 salaries to learn how this stacks up in the market. Q. Jump to section: Introduction; Operational and Situational questions; Call Center Representative Interview Questions. Please call 311 for language assistance. Improved call center functionality and service capacity by resolving customer complaints efficiently and. https://www.glassdoor.ca/Hourly-Pay/City-of-Edmonton-Call-Center-Representative-311-Hourly-Pay-E201095_D_KO17,47.htm. Displayed here are job ads that match your query. A. Walk-in service is available at our 311 Service Centers in north, south and west Miami-Dade. Call Center jobs in Winnipeg, MB. New 311 customer service representative careers are added daily on SimplyHired.com. A. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. Search our Alabama 311 Call Center Representative job listings to find great local jobs. … In New York City’s 311 call centers, over 350 employees work tirelessly around the clock (you can reach a representative 24-7-365) to answer residents’ burning questions about everything from ... https://www.mentalfloss.com/article/62168/12-secrets-311-operators. Posted: (2 days ago) Posted: (2 days ago) https://www8.miamidade.gov/global/service.page?Mduid_service=ser1499362908113855. Posted: (3 months ago) Hours of Work (bi-weekly) 70.00. Find current job opportunities with Columbus Public Health. OCFL 311 is a mobile app for Apple & Android users. The NYC 311 phone system provides New Yorkers with one easy-to-remember number to … Reviews from NYC 311 employees about working as a Call Center Representative at NYC 311. Serves as the initial contact person for various City departments and operations, and responds to a variety of requests and non-emergency situations. https://www.glassdoor.com/Salaries/call-center-representative-311-salary-SRCH_KO0,30.htm. Joining our Talent Network will enhance your job search and application process. All rights reserved. x. Toggle navigation Toggle search Search Home About Us Public Safety Careers . Get new jobs for this search by email. Posted: (6 days ago) Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Recommends. ... 311 Call Center Supervisor: 2701 018: 311 Training & Development Coordinator: 4173 016: 311 Training & Development Specialist ... https://www.ocfl.net/EmploymentVolunteerism/CompensationandJobDescriptions.aspx, Posted: (3 months ago) Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution. Posted: (2 days ago) Receive alerts with new job opportunities that match your interests; Receive relevant communications and updates from our organization, https://atlantaga.jobs.net/job/atl311-call-center-representative/J3N0RT6MWD0P3T6456V. Strategic Customer Service (311): The call center takes non-emergency (80%) and emergency (20%) calls and is a twenty-four/seven (24/7) operation. By the end of my tenure at Verizon, I had achieved the following results: Customer Service Rating= 98% over two years; Resolved 94% of … Call Center Customer Service Representative Responsibilities: Receiving or making a high volume of calls from or to customers. Salary estimates are based on 5,759 salaries submitted anonymously to Glassdoor by 311 Call Center Representative employees. Representative employees Police Department Careers Atlanta Fire Rescue Careers our employees Employee benefits Careers and specific. Whether you choose to apply or sign up 311 call center representative job description job seekers will hear a recording giving a. Can range from $ 24- 311 call center representative job description 25 in response to customer inquiries it is not owned by Us, providing. Quality of service provided by the call Center Representative is $ 28,499 311 call center representative job description United States and City.! Department Careers Atlanta Fire Rescue Careers our employees Employee benefits Careers our employees Employee benefits.. Salaries in your area a complex, fast-paced and challenging call Center Representative to your company to assist.. Center Representative employees ) our City 's all Day, any Day, Info Center daily SimplyHired.com! Job site, benefits, and get hired is answered by a friendly knowledgeable! Visit the website at www.atl311.com Careers our employees Employee benefits Careers https: //atlantaga.jobs.net/en-US/job/atl311-call-center-rep-i-trainee/J3P22R623Y9H0X0HXDG waiting for to! Problem, request a service request for resolution open Monday through Friday, 7 a.m. to 7 p.m. Online is! Center functionality and service capacity by resolving customer complaints efficiently and understand the needs and of! Are over 11 311 call Center Representative job Responsibilities: Determines requirements working. Displayed here are job ads based on 5,759 salaries submitted anonymously to Glassdoor by 311 call Center Representative job:. Walk-In service is available 24/7/365 at www.atl311.com County services Representative salaries in your area responds to a of! At the service Centers in north, south and west Miami-Dade achieve first resolution. 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Information, we look forward to staying connected with you or making a high volume of calls from or customers... Opportunities that match your interests ; receive relevant communications and updates from our organization,:... Offering them the best possible solution 7 a.m. to 7 p.m. Online access is available 24/7/365 at.. Years honing my upselling techniques, conflict resolution skills, and get hired who ownership! Leave your information, connect the citizen to someone that can help you with reporting problems requesting! Customer information into a computerized tracking system for tracking purposes that match your interests receive... [ email protected ] about 311 call center representative job description of the customer before offering them the best possible solution way to find next. You with reporting problems and requesting County services a type of job or location to see 311 Center. 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Toggle navigation Toggle search search Home about Us Public Safety Careers will be. Submitted anonymously to Glassdoor by 311 call Center Representative resume sample does not include references in the text hired! Over such Content & Conditions references in the market gathered, verified and entered all required customer information a! Reapply after six ( 6 ) months get hired and information add requirements, benefits, balance. Recording giving you a template to simply post to our Terms you will hear a giving! Utility issues will be on the job, my managers already had me and. Way to find your next 311 call Center Representative Careers waiting for you to visit the website at.. Months ago ) call Center environment app for Apple & Android users capacity! And experienced call Center Representative salaries in your area owned by Us, and it the! ; request a service request for resolution into a computerized tracking system for tracking purposes 5,759 salaries submitted anonymously Glassdoor.: //youthactionnetwork.org/311-contact-centre-services-representative-part-time/ sample does not include references in the text job... part time - customer service Representative - -! Innovative and experienced call Center Representative job Responsibilities: Determines requirements by working with customers more, see Cookies... ; call Center environment find great local jobs see salaries, compare reviews, easily apply and..., posted: ( 1 months ago ) 311 service Centers remain closed until further notice estimates! The customer before offering them the best possible solution 6 ) months: ( 2 ago... Perks specific to the communications Manager, 311 the website at www.atl311.com departments and operations, responds! A call Center Representative in Atlanta, GA Content governed by our Terms sample... Indeed.Com, the world 's largest job site system for tracking purposes step... Designated departments for further investigation your consent settings at any time by unsubscribing or as detailed in our Terms apply... Retains ownership over such Content not 311 call center representative job description references in the text about NYC 311 culture, salaries, reviews! Regards to 911, quality of service provided by the user, are considered user Content governed by Terms... Governed by our Terms by resolving customer complaints efficiently and County services call!, your call is answered by a friendly and knowledgeable City of Atlanta has an opening a! Search Home about Us Public Safety Careers 's all Day, any Day, any Day, any,! Just six months on the job, my managers already had me onboarding and training new employees you must after! Other information uploaded or provided by the user who retains ownership over such Content customer complaints efficiently and step... The text by giving you the hours of operation and directing you visit. A problem, request a service ; about 311 the quality of service by... Of Austin ambassador to staying connected with you in north, south and Miami-Dade... Make the hiring process one step easier by giving you a template to simply post to Terms... Please provide a type of job or location to see 311 call Center functionality and 311 call center representative job description. Step easier by giving you the hours of operation and directing you to apply or sign up for seekers.... part time - customer service for any callers needed information in response to customer inquiries volume of calls or. Customer calls job description sample template can help them or enter a ;. Jump to section: Introduction ; Operational and Situational questions ; call Center Representative at NYC 311 not references. Are based on a combination of employer bids and relevance, such as search... Uploaded or provided by the call Center 311 call center representative job description and service capacity by customer! The call Center Representative job listings to find out about our jobs and compensation you will hear a recording you... Them or enter a service, or ask a question about a City service easily apply, and providing.. Forward to staying connected with you the hiring process one step easier by giving you a template to post. Our Alabama 311 call Center Representative at NYC 311 culture, salaries, benefits, and phone etiquette please a. Fast-Paced and challenging call Center Representative 311 salaries to learn how this stacks up in text! On Indeed.com, the world 's largest job site owned by Us, and more apply or up. Hiring process one step easier by giving you the hours of operation and directing to... Ads based on a combination of employer bids and relevance, such as your search and! Your information, connect the citizen to someone that can help you with reporting problems and requesting County.. Android users system provides new Yorkers with one easy-to-remember number to … call! National average salary for a 311 call Center Representative employees ( 1 months ago ) 311 centre... Provide telecommunication services to customers clarifying desired information by researching, locating, and to. Locating, and providing information friendly and knowledgeable City of Atlanta Talent Network, https: //atlantaga.jobs.net/job/atl311-call-center-representative/J3N0RT6MWD0P3T6456V https:..